Terms & Conditions
General information
The Call of the Yukon is open for the winter and summer season.
Registration
Our booking process has two steps:
- After submitting a booking request, guests will receive an electronic quote/invoice for the trip deposit to be paid by credit card (or Interac e-transfer for Canadian residents).
Your registration is confirmed once we receive your deposit. - Once we receive your deposit, you will receive a link for our release agreement form which needs to be read, filled out and signed individually by all participants.
Payment procedures
Day tours
A 45% deposit is required upon booking. The balance (55% of total price) is due the day prior to the activity date.
The Call of the Yukon accepts payments via direct bank transfers to our Canadian account (CAD) (via Interac or wire transfer) and Stripe (Visa, Mastercard, American Express).
Note : Payments via Sripe may result in additional fees for which The Call of the Yukon is not responsible (currency exchange fees etc.).
Multi-day tours
A 45% deposit is required upon booking. The balance (55% of total price) is due 60 days prior to departure date.
Balance payment policy
Day tours
All our guests receive an email reminder a few days or a day prior to the activity so they can send the balance payment.
Multi-day tours
All our guests receive an email reminder a month prior to the trip so they can send the balance payment.
Cancellation policy
For events such as sickness, death of the participant or a relative etc., cancellation must be covered by a cancellation insurance purchased by the participant. For its part, The Call of the Yukon will refund as described below:
Multi-day tours
– 60 days or more prior to start of tour: 45% of total tour cost is non-refundable ( the deposit)
– 29 days prior: 100% non-refundable ( we ask for a full payment 1 month before the start of the tour)
Day tours
– Up to 7 days before the date of activity: 45% of total tour cost is non-refundable. (the deposit)
– 7 days or less before the date of activity: 100% non-refundable of total tour cost is non-refundable. ( we ask for a full payment 1 week before or the day before the start of the activity)
Cold weather policy
The weather forecast for Whitehorse is usually accurate not more than 2 days before the day of your activity. We have about 10°C difference below or above (in case of temperature inversion) compared to Whitehorse city.
Day tours
We can make the decision to cancel or postpone* the tour depending on the temperatures in the morning at our place or at the earliest the day before. In case of cancellation from us, you’ll get a full refund of your deposit – or of the full amount, if applicable.
*(if possible for each part)
Multi-day tours
We never cancel a multi-day tour, there is always a way to adapt to the weather condition or to adapt the activity.
Unexpected events
As adventure travel involves unexpected events (extreme weather, wildlife encounters, natures obstacles), trip itineraries may be modified to ensure the safety of the participants. Modifying the itinerary may cause changes to the time of day the tour ends. Participants are strongly encouraged to book at least one additional night in Whitehorse the day prior to their departure flight.
On all our trips, guides have the right to change the itinerary if the group security is threatened (weather, wildfire, wildlife, etc.). In case of an itinerary change, guides will redirect the group onto another one, with similar value, difficulty and contents.
Insurance
We advise our customers to purchase travel insurance, which covers :
- Personal liability
- Medical emergency, repatriation expenses and search and rescue expenses
- Trip cancellation and interruption
- Loss/damage of baggage and personal effects and baggage delay
Equipment policy
Participants are responsible for any damage or loss to any equipment provided by The Call of the Yukon as part of the trip (skis, ski boots, poles, tents, sleeping bags, etc…). Any lost or damaged beyond normal wear will be charged to the participants.
Accommodation
All accommodation included in our tours are carefully chosen by us. We are working with B&B’s throughout Yukon that welcome our clients with warm northern hospitality.
If you are travelling as a single and don’t mind sharing a bedroom with someone, let us know and we’ll do our best to match you with another single. We cannot guarantee a shared accommodation and you may be required to pay the single supplement fee or have the option to cancel, subject to penalties.