Terms & Conditions

General information

The Call of the Yukon is open for the winter and summer season. 

For information about the COVID-19 updates in the Yukon, please click here.


Our booking process has two steps:

  1. You will receive a link for our release agreement form which needs to be read, filled out and signed individually by all participants.
  2. Once we receive your signed release agreement(s) you will receive an electronic invoice for the trip deposit (see below) to be paid by credit card (or Interac e-transfer for Canadian residents).
    Your registration is confirmed once we receive your deposit. 

Payment procedures

Multi-day tours

A 30% deposit is required upon booking. The balance (70% of total price) is due 60 days prior to departure date.

Day tours

A 30% deposit is required upon booking. The balance (75% of total price) is due the day prior to the activity date.

The Call of the Yukon accepts payments via direct bank transfers to our Canadian account (CAD)  (via Interac or wire transfer) and Square (Visa, Mastercard, American Express).

Note : Payments via Square may result in additional fees for which The Call of the Yukon is not responsible (currency exchange fees etc.).

Cancellation policy

For events such as sickness, death of the participant or a relative etc., cancellation must be covered by a cancellation insurance purchased by the participant. For its part, The Call of the Yukon will refund as described below:

Multi-day tours

– 60 days or more prior to start of tour: 30% of total tour cost is non-refundable
– 59-30 days prior: 50% of total tour cost is non-refundable
– 29 days prior: 100% non-refundable

Day tours

– Up to 7 days before the date of activity: 30% of total tour cost is non-refundable.
– 7 days or less before the date of activity: 100% non-refundable of total tour cost is non-refundable.

Late payment policy

All our clients receive an email reminder 7 days prior to the balance payment due date. If a payment is overdue by 10 days and we have not heard from the client since sending the first reminder (7 days prior to due date, so for a total of 17 days), the deposit will be forfeited and the spot on the trip will be open again for booking.

Unexpected events

As adventure travel involves unexpected events (extreme weather, wildlife encounters, natures obstacles), trip itineraries may be modified to ensure the safety of the participants. Modifying the itinerary may cause changes to the time of day the tour ends. Participants are strongly encouraged to book at least one additional night in Whitehorse the day prior to their departure flight.

On all our trips, guides have the right to change the itinerary if the group security is threatened (weather, wildfire, wildlife, etc.). In case of an itinerary change, guides will redirect the group onto another one, with similar value, difficulty and contents.


We advise our customers to purchase travel insurance, which covers :

  • Personal liability
  • Medical emergency, repatriation expenses and search and rescue expenses
  • Trip cancellation and interruption
  • Loss/damage of baggage and personal effects and baggage delay

Equipment policy

Participants are responsible for any damage or loss to any equipment provided by The Call of the Yukon as part of the trip (skis, ski boots, poles, tents, sleeping bags, etc…). Any lost or damaged beyond normal wear will be charged to the participants.


All accommodation included in our tours are carefully chosen by The Call of the Yukon. We are working with hotels, motels and B&B’s throughout Yukon that welcome our clients with warm northern hospitality. All of our trip prices are based on a double occupancy in hotel bedrooms.

If you would like to have your own bedroom there will be a single supplement fee added to your package price.  If you are travelling as a single and don’t mind sharing a  bedroom with someone, let us know and we’ll do our best to match you with another single. We cannot guarantee a shared accommodation and you may be required to pay the single supplement fee or have the option to cancel, subject to penalties.